Return & Refund Policy
Return and Refund Policy
Thank you for shopping at Gamingchase. We want to ensure that you have a satisfying experience with every purchase you make. In the event that you need to return a product or request a refund, we have established a comprehensive return and refund policy to guide you through the process. Please take the time to carefully read and understand the following information.
30-Day Return Facility:
We offer a generous 30-day return facility for all products. If, for any reason, you are not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery. We understand that circumstances may change, and we want to ensure your peace of mind when shopping with us.
Return Eligibility:
To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact. We kindly request that you include all accessories, manuals, and any promotional items that were included with the product.
Return Process for Defective or Incorrect Items:
If you receive a defective or incorrect item, please follow the steps below to initiate a return:
1. Download and Print Return Form: Visit our website and download the return form from the "Returns" section. Fill out the necessary details accurately, including your order number, contact information, and a description of the issue.
2. Package the Item: Securely pack the item in its original packaging along with the completed return form. Please ensure that the item is well-protected to prevent any damage during transit.
3. Return Shipping Label: Contact our customer support team at Support@gamingchase.com or call +84 (848)395-412 to request a prepaid return shipping label or reimbursement of shipping costs. We will guide you through the process and provide the necessary assistance.
4. Return Shipment: Attach the provided return shipping label to the package or include the reimbursement receipt if you paid for the return shipping costs. Ship the package back to us using a reliable and trackable shipping method. Please retain the shipping receipt for reference.
5. Inspection and Refund: Once we receive the returned item, our dedicated team will inspect it to ensure that it meets the return criteria. Upon successful inspection, we will initiate the refund process. The refund will be issued using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.
Return Process for Non-Defective Items:
If you wish to return a product that is not defective or incorrect, please note that you will be responsible for the return shipping costs. Follow the steps below to initiate a return:
1. Download and Print Return Form: Visit our website and download the return form from the "Returns" section. Fill out the necessary details accurately, including your order number, contact information, and the reason for the return.
2. Package the Item: Securely pack the item in its original packaging along with the completed return form. Please ensure that the item is well-protected to prevent any damage during transit.
3. Return Shipment: Ship the package back to us using a reliable and trackable shipping method. We recommend purchasing shipping insurance to safeguard the item during transit. Please retain the shipping receipt for reference.
4. Inspection and Refund: Once we receive the returned item, our dedicated team will inspect it to ensure that it meets the return criteria. Upon successful inspection, we will initiate the refund process, minus any applicable shipping costs. The refund will be issued using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.
Return Address:
Please send all returns to the following address:
Gamingchase Returns
Hamlet 3, Thach Hoa Commune,
Thach That District,
Hanoi City, Vietnam 100000
Please ensure that the return package is securely sealed and adequately protected to prevent any damage during transit. We recommend using a reliable and trackable shipping method to ensure the safe and timely arrival of the returned item.
Important Notes:
- We reserve the right to refuse returns if the items are damaged, used, or not in their original condition.
- In the case of a refund, the amount refunded will be the purchase price of the item(s) returned, minus any applicable shipping charges or restocking fees.
- Please note that any promotional items, freebies, or gifts received with the purchase must also be returned in their original condition if you are requesting a refund.
- Refunds will be issued using the original payment method, and the processing time may vary depending on your financial institution.
Contact Us:
If you have any further questions or concerns about our return and refund policy or need assistance with a return, please do not hesitate to contact our dedicated customer support team. You can reach us via email at Support@gamingchase.com or by calling +84 (848)395-412. Our team is available to provide you with the necessary support and guidance throughout the return process.
We value your satisfaction and strive to make your shopping experience with Gamingchase enjoyable and worry-free. Thank you for choosing us as your trusted Fashion store.